Delivery & Returns Information
UK Delivery Information
Almost all items are held in stock, at least in small quantities. Orders of in-stock items will usually be dispatched in 1-2 days. For larger quantity orders or for those items recently out-of-stock, there will be an additional 2-3 days required to take delivery of additional stock. Stock is replenished on an almost daily basis and orders are dispatched every working day of the week as we want you to enjoy your purchase as soon as possible!
We charge separately for the items you buy and for delivery. We find that this offers the customer the lowest overall cost. We could offer 'free' delivery but the cost of delivery would of course be added to every individual item purchased resulting in a higher total charge. The delivery rate calculated at checkout is reflective of the actual costs of delivery, increasing with weight and size. Small, light items will usually be sent by either Royal Mail or Hermes, whilst larger or heavier items will usually be couriered with UPS, FedEx or DPD. A small additional fee (already included in the delivery charge) is added for the packaging.
International Deliveries - USA
International deliveries are now available to North America and will be shipped within a few days with FedEx. Recent feedback has shown that shipping with FedEx, although slightly more expensive than with USPS, is more reliable, fully tracked and significantly faster (3-4 days vs 3-4 weeks).
International Deliveries - Europe
Delivery cost calculation at checkout to Europe is not yet in place and this is something we are working on. We are still very keen on completing orders to Europe so we currently offer 2 different options:
If you get in touch with your email address, postal address and the items you would like to buy we will be able to give you a price for the order with a link for you to complete the purchase.
Alternatively, you can still place you order at The Little Shop of Boxes on Etsy, though the prices are slightly higher due to higher overhead costs.
Please check back here soon or sign up to our newsletter at the bottom of the page for updates on deliveries to Europe.
Most couriers offer a tracked service and some require either a signature on delivery or a 'safe place' to leave the package. If the courier is unable to complete the delivery they should leave a 'missed delivery' slip with details of how to re-arrange delivery.
Pre-dispatch, every single item is checked for damage, wrapped appropriately and packaged. No items are dispatched damaged!
However, we know that sometimes items can get damaged in transit. If a package looks like it has potentially been damaged in transit, please take photos of the package before opening and further photos of the contents as you unwrap them. Please inspect the item carefully and if it is damaged please also take pictures of the damage. As a small shop we can not afford to refund customers without being able to make a damage claim against the courier which usually require photographic evidence of damage. Please get in touch as soon as possible at firstname.lastname@example.org to report the damaged items and we will work with you to resolve the problem as soon as possible, usually through re-sending the order or a refund.
Returns and refunds
Returns are accepted but please contact me first at email@example.com so that I am able to give you the returns address and to be able to identify the items when they are returned.
If you have ordered the incorrect item or it is otherwise unsuitable you are responsible for the return postage. Please ensure that it is careful packaged and we recommend paying a little extra for insuring the parcel. In order to issue a refund the items need to be in a condition good enough for re-sale and all items are inspected on arrival before a refund is issued. We'll let you know whether we are able to issue a refund but please be aware that it can take up to 10 working days from authorising the refund to you receiving it.
If you have been sent the incorrect item (a very rare occurrence) please let me know and I will work with you to resolve the issue.
We always take every possible care to deliver the correct items to the correct address within the time-frame you require. However, humans are involved in the process and therefore mistakes may sometimes occur. Third party suppliers and couriers are also involved and we cannot control their actions or timelines. We are therefore unable to accept any costs associated with consequential losses resulting from the delivery of an incorrect item, a delivery to the wrong address, damaged or faulty items or not meeting a requested delivery time.